Privacy Policy

Last updated: April 2025

1. Introduction

Nubia Salon & Spa (Pty) Ltd (“Nubia”, “we”, “us”, or “our”) is committed to protecting the personal information of our clients, website visitors, and prospective clients. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and applicable South African data protection law.

By using our website or booking our services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We collect the following categories of personal information:

Contact information: name, email address, phone number, and physical address.
Health and treatment information: skin concerns, medical conditions, allergies, medications, and pregnancy status — collected solely to provide safe and appropriate treatments.
Booking and transaction information: service bookings, payment records, and appointment history.
Communication records: enquiries, feedback, and correspondence submitted through our website or directly to our team.
Website usage data: IP address, browser type, and pages visited — collected via standard analytics tools.

3. How We Use Your Information

We use your personal information to:

Process and manage your bookings and appointments
Provide safe and appropriate treatments based on your health disclosures
Communicate with you about your appointments, services, and enquiries
Send you service updates, promotions, and educational content (where you have opted in)
Comply with legal and regulatory obligations
Improve our services and website experience

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Health Information

Health and treatment information is classified as special personal information under POPIA. We collect this information only with your explicit consent and use it solely for the purpose of providing safe and appropriate treatments. This information is stored securely and is accessible only to the therapist responsible for your treatment.

We do not provide medical advice. Information shared with us is used to inform treatment decisions, not to diagnose or treat medical conditions.

5. Data Storage and Security

Your personal information is stored on secure systems with access controls. We implement reasonable technical and organisational measures to protect your information against unauthorised access, loss, or disclosure. In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the Information Regulator as required by law.

6. Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Booking and treatment records are retained for a minimum of 5 years. You may request deletion of your information at any time, subject to legal retention requirements.

7. Your Rights Under POPIA

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your information (subject to legal retention requirements)
Object to the processing of your information
Withdraw consent where processing is based on consent
Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, contact us at [email protected].

8. Cookies

Our website uses cookies to improve functionality and analyse usage patterns. We use the following types of cookies:

Essential cookies: Required for the website to function correctly.
Analytics cookies: Help us understand how visitors interact with the website so we can improve the experience.

You may disable cookies in your browser settings at any time, though this may affect certain features of the website.

9. Third-Party Services

We may use trusted third-party service providers to assist with booking management, payment processing, and website analytics. These providers are contractually obligated to process your information only as instructed by us and in accordance with applicable data protection law. We do not permit third parties to use your information for their own purposes.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated policy will be published on this page with a revised date. We encourage you to review this policy periodically.

11. Contact Our Information Officer

For any privacy-related enquiries, requests, or complaints, please contact our Information Officer:

Nubia Salon & Spa — Information Officer

Email: [email protected]

Phone: +27 11 555 1234

Address: Suite 4, The Meridian Building, 12 Maude Street, Sandton, Johannesburg, 2196

Related policies:

Terms & Conditions Cancellation Policy